Terms and Conditions

Last updated: 25 February 2026

These Terms and Conditions govern the use of this website and the purchase of goods from OTLY 869 (“we”, “us”, “our”). By accessing this website or placing an order, you agree to be bound by these Terms.

1. About Us

OTLY 869
40 Nowell Avenue
Leeds
West Yorkshire
LS9 6HZ
United Kingdom

Email: paul@otly869.co.uk

2. Use of This Website

You agree to use this website only for lawful purposes. You must not misuse the website or attempt to interfere with its operation, security or accessibility.

We reserve the right to amend, suspend or withdraw any part of the website without notice.

3. Eligibility

By placing an order, you confirm that:

  • You are at least 18 years old; and
  • You are legally capable of entering into binding contracts.

4. Products

All products sold are personalised and made-to-order. Items are produced specifically according to the details you provide at checkout.

Product images are for illustrative purposes only. Colours, positioning and sizing may vary slightly due to screen display settings and production processes.

5. Orders and Contract Formation

When you place an order, you will receive an acknowledgement email confirming receipt. This does not constitute acceptance of your order.

A legally binding contract is formed only when your order is dispatched.

You are responsible for ensuring that all information provided when placing an order is accurate and complete, including spelling, names, sizes and design selections.

We reserve the right to refuse or cancel any order where:

  • Payment is not authorised
  • There is an error in pricing or product description
  • We suspect fraudulent activity

If we cancel your order after payment has been taken, a full refund will be issued.

6. Pricing and Payment

All prices are shown in GBP (£) unless otherwise stated.

We use Stripe to process payments securely. We do not store your payment details.

You agree to provide current, complete and accurate payment information.

For international orders, you are responsible for any customs duties, import taxes or additional charges imposed by your country.

7. Personalised and Made-to-Order Goods

As our products are personalised and made to your specifications, they are exempt from the 14-day cancellation period under the Consumer Contracts Regulations 2013.

By placing an order for personalised goods, you acknowledge that production may begin immediately and you expressly agree that the statutory right to cancel does not apply.

Once production has started, orders cannot be cancelled or amended.

8. Delivery

We use third-party fulfilment partners including Printful and Inkthreadable.

Delivery times are estimates and not guaranteed.

We are not responsible for delays caused by:

  • Courier services
  • Customs clearance
  • Incorrect address details provided by you
  • Events beyond our reasonable control

Risk in the goods passes to you upon delivery.

Title (ownership) of the goods passes to you once full payment has been received.

9. Returns and Refunds

Due to the personalised nature of our products, we do not accept returns unless the item is:

  • Faulty
  • Damaged
  • Incorrect due to our error

If there is an issue, you must contact us within 14 days of receiving your order and provide photographic evidence where requested.

Where a fault is confirmed, we will offer either:

  • A replacement; or
  • A refund

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015.

10. Chargebacks and Payment Disputes

If you initiate a chargeback without first contacting us to resolve an issue, we reserve the right to provide evidence of fulfilment and correspondence to the payment provider.

Fraudulent chargebacks may result in further action.

11. Intellectual Property

All website content, branding, logos and designs are the property of OTLY 869 unless otherwise stated.

If you upload or submit designs, text or images, you confirm that:

  • You own the rights to that content; or
  • You have permission to use it.

You grant us a non-exclusive licence to use that content solely for the purpose of fulfilling your order.

We reserve the right to refuse content that infringes intellectual property rights or is unlawful or offensive.

12. Limitation of Liability

Nothing in these Terms limits or excludes liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Any liability which cannot be excluded under UK law

To the fullest extent permitted by law, we shall not be liable for:

  • Indirect or consequential losses
  • Loss of profits, business or opportunity
  • Delays outside our reasonable control

Our total liability shall not exceed the amount paid for the product in question.

13. International Sales

If you order from outside the UK, you are responsible for complying with local laws and regulations.

We are not responsible for customs delays, import restrictions or additional charges applied by your country.

Consumers may retain mandatory rights under their local law which cannot be excluded.

14. Data Protection

We process personal data in accordance with our Privacy Notice available on this website.

15. Force Majeure

We are not liable for any failure or delay in performing our obligations where such failure results from events beyond our reasonable control.

16. Changes to These Terms

We may update these Terms from time to time. The latest version will always be published on this website.

17. Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.

18. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have any questions about these Terms, please contact us at
paul@otly869.co.uk.