Shipping Policy

Last updated: 5 October 2026

Thank you for shopping with OTLY 869.

UK delivery at a glance

  • Greeting cards: free UK delivery, with no minimum spend.
  • Apparel, tote bags and hats: £3.99 per order below £75, with no extra delivery charge for additional items.
  • Spend £75 or more for free UK delivery. The threshold is calculated before coupon discounts.

Mix apparel, totes and hats in one order and pay just one delivery charge. Adding greeting cards does not increase it. Your delivery total is shown at checkout before you pay.

This Shipping Policy explains how your order is processed, produced and delivered. By placing an order through our website, you agree to this Shipping Policy.

1. Order Processing

Once your order has been successfully placed and payment has been received, it is sent to one of our trusted fulfilment partners for production.

Our products are made to order and are not personalised, unless specifically stated on the product page.

Orders are typically processed within 1–3 working days, although this may be longer during busy periods, holidays or promotional events.

2. Production

OTLY 869 works with trusted fulfilment partners to manufacture and dispatch products.

  • Apparel is fulfilled primarily by Printful.
  • Greeting cards are fulfilled primarily by Prodigi.

Production normally begins shortly after your order has been accepted.

3. Delivery Estimates

Once production has been completed, estimated delivery times are:

United Kingdom

  • Standard Delivery: 2–5 working days

Europe

  • Estimated Delivery: 3–10 working days

Rest of the World

  • Estimated Delivery: 5–15 working days

These delivery times are estimates only and are not guaranteed.

4. Shipping Costs

UK orders

Greeting-card-only orders have free delivery. Orders containing apparel, tote bags or hats have one £3.99 delivery charge below £75, regardless of how many items you add. Orders of £75 or more qualify for free delivery, based on the order value before coupon discounts.

For example, a £35.99 tote and a £5.99 card have one £3.99 delivery charge. An £80 order qualifies for free UK delivery even if a coupon later reduces the total below £75.

Outside the UK

The offers above apply to UK delivery addresses only. Available destinations and delivery charges are shown at checkout before payment. If no delivery option is shown for your address, please contact us before ordering.

5. Order Tracking

Where tracking is available, you will receive a shipping confirmation email containing your tracking information once your order has been dispatched.

Some products or destinations may not include tracking.

6. Delivery Delays

Although we work hard to deliver your order as quickly as possible, delays may occasionally occur due to:

  • High order volumes
  • Courier delays
  • Severe weather
  • Customs processing
  • Public holidays
  • Events beyond our reasonable control

OTLY 869 is not responsible for delays caused by third-party delivery companies or customs authorities.

7. Incorrect Delivery Information

Customers are responsible for ensuring that all delivery information is accurate before completing an order.

If an incorrect delivery address is provided:

  • delivery delays may occur;
  • additional shipping charges may apply;
  • we cannot guarantee that the order can be redirected once production or shipping has begun.

8. International Orders

For deliveries outside the United Kingdom:

  • Customers are responsible for any customs duties, import taxes or local fees charged by their country.
  • Customs clearance procedures may delay delivery.
  • OTLY 869 is not responsible for customs delays or additional import charges.
  • Orders refused because customs charges remain unpaid are not eligible for a refund of shipping costs.

9. Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost in transit, please contact us as soon as possible.

Where appropriate, we may ask you to provide:

  • Your order number
  • Photographs of the damaged parcel or product
  • Any tracking information

We will investigate the matter with our fulfilment partner and the delivery carrier before arranging an appropriate resolution.

10. Split Deliveries

If your order contains multiple products, items may be produced by different fulfilment partners or shipped from different locations.

As a result, your order may arrive in separate deliveries.

Additional shipping charges will not be applied unless clearly stated during checkout.

11. Contact Us

If you have any questions about your order or this Shipping Policy, please contact us:

Email: customer@otly869.co.uk

Website: https://otly869.co.uk

We will respond as quickly as possible and aim to provide updates regarding your order where available.