Privacy Policy

Last updated: 28 June 2026

At OTLY 869, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it and your rights under UK data protection law.

By using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

OTLY 869 is a UK sole trader business specialising in premium print-on-demand apparel and greeting cards.

Website: https://otly869.co.uk

Email: customer@otly869.co.uk

For the purposes of UK data protection legislation, OTLY 869 is the data controller responsible for your personal information.

2. Information We Collect

Depending on how you use our website, we may collect:

Identity Information

  • Name
  • Billing address
  • Delivery address

Contact Information

  • Email address
  • Telephone number (if provided)

Order Information

  • Products purchased
  • Order history
  • Delivery information

Payment Information

Payments are processed securely through our payment providers.

OTLY 869 does not store your full payment card details.

Technical Information

When you visit our website we may collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Website usage information
  • Cookies

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil orders
  • Deliver your purchases
  • Provide customer support
  • Process refunds
  • Respond to enquiries
  • Improve our website
  • Prevent fraud
  • Meet legal and regulatory obligations

We only collect information that is necessary for these purposes.

4. Lawful Basis for Processing

Under UK GDPR we process personal information because it is necessary to:

  • Perform our contract with you
  • Comply with legal obligations
  • Pursue our legitimate business interests
  • Obtain your consent where required

5. Sharing Your Information

We only share your information where necessary.

This may include:

  • Printful – apparel production and fulfilment
  • Prodigi – greeting card production and fulfilment
  • Payment providers
  • Delivery companies
  • Website hosting providers
  • Professional advisers where legally required
  • Government authorities where required by law

We never sell your personal information.

6. International Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where this occurs, appropriate safeguards are in place to protect your information in accordance with UK data protection legislation.

7. Data Security

We use appropriate technical and organisational measures to protect your information against:

  • Unauthorised access
  • Loss
  • Misuse
  • Alteration
  • Disclosure

While no internet transmission is completely secure, we work with trusted providers to maintain appropriate security standards.

8. How Long We Keep Information

We retain personal information only for as long as necessary to:

  • Complete your order
  • Meet legal and accounting obligations
  • Resolve disputes
  • Prevent fraud

When information is no longer required it is securely deleted or anonymised.

9. Cookies

Our website uses cookies to:

  • Remember your preferences
  • Improve website performance
  • Support shopping basket functionality
  • Improve your browsing experience

You can manage cookies through your browser settings.

10. Marketing

We will only send marketing communications where you have chosen to receive them.

You may unsubscribe at any time using the unsubscribe link within our emails or by contacting us directly.

11. Your Rights

Under UK data protection law you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent where processing is based on consent

To exercise these rights please contact us using the details below.

12. Third-Party Websites

Our website may contain links to external websites.

OTLY 869 is not responsible for the privacy practices or content of third-party websites.

We recommend reviewing their privacy policies before providing personal information.

13. Children’s Privacy

Our website is not intended for children under the age of 18.

We do not knowingly collect personal information from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on this page together with the date of the most recent update.

15. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Email: customer@otly869.co.uk

Website: https://otly869.co.uk

16. Complaints

If you are unhappy with how we have handled your personal information, please contact us first so we can try to resolve your concerns.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Website: https://ico.org.uk

We will always do our best to resolve any concerns promptly and fairly.