How long does delivery take?

Orders are typically processed within 2–4 working days. UK delivery usually takes 3–5 working days after dispatch.

Do you ship internationally?

Yes. International delivery times vary depending on destination and customs processing.

Can I change or cancel my order?

If your order has not yet been processed, we may be able to amend it. Please contact us as soon as possible.

How much is shipping?

Shipping costs are calculated at checkout based on your location and order size.

Do you offer free shipping?

Free UK shipping is available on orders over £75.

Will I receive tracking information?

Yes. Once your order is dispatched, you will receive tracking details via email.

What is your return policy?

We accept returns within 14 days of delivery. Items must be unworn, unwashed and in original condition.

How do I start a return?

Please contact us via our Contact page with your order number and reason for return.

Do you offer exchanges?

Yes, subject to stock availability.

How do I choose the right size?

Please refer to our size guide on each product page.

Are your products limited edition?

Some collections are released as limited drops. Once sold out, they may not return.

Where are your products made?

We work with selected fulfilment partners to ensure quality production and responsible sourcing.

What payment methods do you accept?

We accept major debit and credit cards, as well as secure online payment providers.

Is my payment information secure?

Yes. All transactions are processed through secure encrypted gateways.

What is OTLY 869?

OTLY 869 is an independent UK lifestyle brand rooted in heritage, resilience and contemporary design. Our ethos is simple: Wear Your Resolve.

FAQs